01Return Eligibility

• Contact us if an item arrives damaged, defective, incorrect, or does not match your confirmed order.
• Keep the product, packaging, invoice, and order details available while we review your request.
• Return requests are assessed according to the product, order circumstances, and applicable consumer protection laws.

02Products That Need Special Care

• For hygiene and product-safety reasons, opened or used products may be subject to return restrictions where permitted by law.
• Sealed Ayurvedic products, herbs, and dry fruits should be stored according to their packaging instructions.
• Nothing in this policy removes any return, replacement, or refund rights that apply under law.

03How to Request a Return

• Contact us by email or phone as soon as you identify an issue.
• Provide your order number, product name, reason for the request, and clear photographs where relevant.
• Please wait for our instructions before sending an item back.

04Refund Processing

• We will review the details and inform you of the outcome of your refund request.
• Approved refunds will be processed through the original payment method where possible, or by another lawful arrangement agreed with the customer.
• The time taken for the refund to appear may depend on the payment provider or bank.

05Damaged, Incorrect, or Missing Items

• Please contact us promptly if your order arrives damaged, contains the wrong product, or has missing items.
• Share photographs of the item, outer packaging, and shipping label where possible.
• We will review the issue and explain the available resolution in accordance with applicable law.

06Order Cancellations

• Contact us as soon as possible if you wish to cancel an order.
• Cancellation may not be possible once an order has been dispatched or otherwise fulfilled.
• If a cancelled order has already been paid for, any eligible refund will be handled according to the circumstances and applicable law.

07Shipping Charges

Responsibility for return shipping charges will depend on the reason for the return and the circumstances of the order. We will communicate the applicable arrangement when reviewing your request, subject to applicable law.

08Contact Us

For return, replacement, cancellation, or refund enquiries, please contact our store: