Return & Refund Policy

Last Updated: May 21, 2026

At Sitaram Anilkumar, we take immense pride in delivering authentic, high-quality manufactured Ayurvedic products, organic herbs, and premium dry fruits. Because customer safety, hygiene, and product integrity are our highest priorities, we enforce a strict policy regarding returns and refunds.

1. No Returns on Opened or Unsealed Wellness Products

To guarantee that every customer receives uncontaminated, safe, and fully effective products, we cannot accept returns or exchanges under the following conditions:

• Broken Safety Seals: Any Ayurvedic medicine, capsule bottle, liquid syrup, herbal supplement, saffron jar, or dry fruit pack cannot be returned once the outer protective seal has been broken or tampered with.
• Opened Packages: Wellness and medicinal products that have been opened, sampled, or partially consumed are strictly ineligible for refund or return due to global health and hygiene regulations.
• Change of Mind: We do not accept returns or offer refunds for "change of mind" purchases once an item has been successfully shipped or delivered in perfect condition.

2. Claims for Damaged, Defective, or Incorrect Deliveries

If you receive a package that was damaged during transit, or if you receive the wrong product, we are committed to making it right.

• Strict 3-Day Claim Window: You must report any damage, leakage, expiry, or product mismatch to our team within three (3) days of receiving your package. Claims submitted after this 3-day window will not be eligible for review or compensation.
• How to File a Claim: Send a clear email to sitaramanilkumar90@gmail.com with the following details:
  1. Order Number in the subject line (e.g., "Damaged Order Claim - #10245").
  2. Your Full Name, order date, and contact phone number (+91 9568668879).
  3. Visual Evidence: High-resolution photographs of the damaged product/outer packaging, or a continuous unboxing video showing the damaged state of the items upon opening.

*Please note: Claims submitted without clear photographic or video evidence cannot be processed.

3. Refund and Replacement Process

Once our support desk reviews and approves your damaged claim:

• We will process a **free replacement** shipment of the exact items ordered, or
• We will issue a **full refund** directly to your original payment method.
• Refund Timelines: Approved refunds are processed back to your bank account, credit/debit card, or digital wallet within **5 to 7 business days** from the date of approval. We will notify you via email as soon as the refund transaction is initiated.